Solutions
Product quality issues
First, listen patiently to the customer's specific description of the filtering effect problem and understand the usage scenario in which the problem occurs.
Explain to the customer the working principle and normal filtering performance of the filter, so that the customer understands possible misunderstandings.
Check whether the filter model used by the customer fully matches the vehicle. If not, recommend the correct model to the customer and assist in replacement.
If it is determined that it is a quality problem of the product itself, immediately arrange for return and exchange for the customer, and inspect and handle the batches with quality problems to prevent similar problems from happening again.
Xuhaifa Filter Co., Ltd. is a modern enterprise that integrates research and development, production, sales, and services.
Xuhaifa Filter Co., Ltd. is a modern enterprise that integrates research and development, production, sales, and services.
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