Solutions
Product adaptation issues
1. Inappropriate vehicle model:
Confirm the specific brand, model and year of the customer's vehicle, and accurately determine the appropriate filter model by querying the product adaptation database or consulting technicians.
If the customer has purchased the wrong model of filter, provide return and exchange services for them and bear the corresponding shipping costs.
Mark the filter's adaptation range more clearly on the website or product description, and provide a vehicle query tool to facilitate customers to confirm the adaptability by themselves.
2. Difficult installation:
Provide customers with detailed installation instructions, including step-by-step instructions and precautions, through telephone, email or online chat.
You can make installation video tutorials and send them to customers so that customers can understand the installation process more intuitively.
If the problem is more complicated, you can suggest that customers seek help from professional auto repair personnel and provide customers with recommended information about nearby repair shops.
Xuhaifa Filter Co., Ltd. is a modern enterprise that integrates research and development, production, sales, and services.
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Xuhaifa Filter Co., Ltd. is a modern enterprise that integrates research and development, production, sales, and services.
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