FAQ

Can choose the right filter according to the brand, model, year and engine type of the vehicle. If you are not sure of the specific model, you can provide the relevant information of the vehicle, and our customer service staff will recommend it accurately for you. In addition, our website also provides vehicle adaptation query function, you can enter vehicle information for query.

Q: How to choose a filter suitable for my vehicle

You can choose a suitable filter based on the brand, model, year, and engine type of the vehicle. If you are not sure about the specific model, you can provide relevant information about the vehicle, and our customer service staff will make accurate recommendations for you. In addition, our website also provides a vehicle adaptation query function, and you can enter the vehicle information for query.

Q: What are the types of filters

Filters are usually divided into air filters, fuel filters, oil filters, etc. Each filter has its specific filtering function and application scenarios.

Air filter: Responsible for filtering dust, impurities, etc. in the air entering the engine to protect the engine from wear.

Fuel filter: Filter impurities, moisture, etc. in the fuel to ensure the cleanliness of the fuel and the normal operation of the engine.

Oil filter: Filter metal particles, dirt, etc. in the oil to maintain the cleanliness of the oil and extend the service life of the engine.

Air conditioning filter: Mainly used to filter the air in the car, remove odors, pollen, bacteria, etc., and provide a clean air environment for people in the car.

Q: How to ensure the quality of the filter

Our filters are made of high-quality materials and advanced production processes, and strictly follow the relevant quality standards and testing procedures. During the production process, multiple quality inspection processes are carried out to ensure that the performance and quality of the products are stable and reliable. At the same time, we cooperate with well-known suppliers to ensure the quality of raw materials from the source.

Q: How long is the service life of the filter

The service life of the filter is affected by many factors, such as the use environment, vehicle mileage, oil quality, etc. Generally speaking, it is recommended that air filters and air conditioning filters be checked at regular intervals (such as 1 year or 10,000-20,000 kilometers) and replaced according to actual conditions; the replacement cycle of fuel filters and oil filters (30,000-60,000 kilometers for replacement) or determined according to actual use. However, in order to ensure the performance of the vehicle and the health of the engine, it is recommended to replace the filter regularly.

Q: What is the difference between your filter and the original filter

Our filter is comparable to the original filter in performance and quality, and may even be more advantageous in some aspects. Although we are not the original manufacturer, we use high-quality materials and advanced manufacturing processes, and after rigorous testing and verification, we can meet or exceed the standards of the original factory filters. At the same time, we provide customers with high-quality filter products at a more competitive price to save you costs.

When customers encounter problems, we will take the following methods to solve:

First, product quality issues

First, listen patiently to the customer's specific description of the filtering effect problem and understand the usage scenario in which the problem occurs.

Explain to the customer the working principle and normal filtering performance of the filter, so that the customer understands possible misunderstandings.

Check whether the filter model used by the customer fully matches the vehicle. If not, recommend the correct model to the customer and assist in replacement.

If it is determined that it is a quality problem of the product itself, immediately arrange for return and exchange for the customer, and inspect and handle the batches with quality problems to prevent similar problems from happening again.

Second, product adaptation issues

1. Inappropriate vehicle model:

Confirm the specific brand, model and year of the customer's vehicle, and accurately determine the appropriate filter model by querying the product adaptation database or consulting technicians.

If the customer has purchased the wrong model of filter, provide return and exchange services for them and bear the corresponding shipping costs.

Mark the filter's adaptation range more clearly on the website or product description, and provide a vehicle query tool to facilitate customers to confirm the adaptability by themselves.

2. Difficult installation:

Provide customers with detailed installation instructions, including step-by-step instructions and precautions, through telephone, email or online chat.

You can make installation video tutorials and send them to customers so that customers can understand the installation process more intuitively.

If the problem is more complicated, you can suggest that customers seek help from professional auto repair personnel and provide customers with recommended information about nearby repair shops.

Third, logistics and distribution issues

1. Delayed arrival:

Check the logistics status in time and explain to customers the reasons for the delay, such as force majeure factors such as weather and traffic.

Communicate with the logistics company to urge faster delivery and provide customers with an estimated arrival time.

2. Damaged goods:

Ask customers to provide photos and descriptions of the damaged goods to confirm the extent of the damage.

Immediately arrange for customers to resend new filters and coordinate with logistics companies to handle compensation for damaged goods.

Strengthen the quality of packaging to ensure that the filters can be better protected during transportation.

Customer service issues

Untimely response:

Establish a complete customer service system to ensure that customers' inquiries and complaints can be responded to within the specified time.

Increase the number of customer service personnel or adopt an intelligent customer service system to improve service efficiency.

Apologize to the customer and explain the reason, and promise to improve service response speed.

If you are interested in one of our products and unsure of what you need, please contact us quickly and we will provide you with a free solution